Melbourne Cleaning Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services and visit our website.
We may collect and process the following types of information:
2.1. Personal Information: Name, address, email address, phone number, and other contact details.
2.2. Payment Information: Credit/debit card details and billing information.
2.3. Service Details: Information about the cleaning services you request, including dates, times, and specific instructions.
2.4. Website Usage Information: Details of your visits to our website, including traffic data, location data, and other communication data.
We use the information we collect for the following purposes:
3.1. To Provide Services: To schedule and perform cleaning services as requested.
3.2. To Process Payments: To process payments for our services.
3.3. To Communicate: To communicate with you about your bookings, services, and any inquiries or complaints.
3.4. To Improve Our Services: To analyse usage trends and improve our website and services.
3.5. Marketing: To send you promotional materials and updates about our services, if you have opted in to receive such communications.
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
4.1. Service Providers: We may share your information with third-party service providers who assist us in providing our services, processing payments, or operating our website.
4.2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
You have the following rights regarding your personal information:
6.1. Access: You have the right to request a copy of the personal information we hold about you.
6.2. Correction: You have the right to request correction of any inaccurate or incomplete information.
6.3. Deletion: You have the right to request deletion of your personal information, subject to certain legal obligations.
6.4. Objection: You have the right to object to the processing of your personal information in certain circumstances.
6.5. Restriction: You have the right to request restriction of processing your personal information in certain circumstances.
6.6. Data Portability: You have the right to request the transfer of your personal information to another party.
Our website uses cookies and other tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
